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Our Service Pledge

Here at Robinson Ralph, we are committed to making a difference to your business. We do this by ensuring we deliver an outstanding service to every client, every time.

Below is our service pledge to all of our clients detailing what you can expect from us and what we will and won't do for you.

WE WILL :

  • Tailor our services to you and cater for any special needs that you have

  • Use meetings, phone, email, letters, texts, Skype, etc, as you prefer

  • Meet with you in our office or come and see you, as you prefer
  • Be transparent in relation to legal costs and give you regular fee updates – you will never get any surprises
  • Allocate a senior, highly-trained specialist lawyer to deal with your case
  • Make sure we understand every detail of your case and its impact on you and your business
  • Give robust legal, tactical, and commercial advice - in even the most complex situation
  • Inform you of your options and risks, and then advise  you on the best course of action
  • Be readily and easily accessible  – including out of office hours
  • Wherever we can, respond quickly to your calls, emails, or letters
  • Always keep you updated

  • Apply maximum pressure on the other side throughout the case
  • Be professional but also personable and approachable - to both you and our opponents
  • Ask you how we are doing as the case progresses

  • Take any complaint that you raise seriously
  • Use plain English instead of legal jargon
  • Fight tooth and nail for you, and go the extra mile for you
  • Support and guide you
  • Drive things through to resolve often extremely sensitive situations
  • Stand by you until the best possible outcome is secured
  • Recognise and respect the trust that has been place in us by you

WE WON’T :

  • Go through the motions
  • Sit on the fence
  • Cause any delays in your case
  • Over-promise and under-deliver


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Send an enquiry

If you have any questions regarding the services we provide, please do not hesitate to get in touch using the form provided.

  0113 2123240
   info@robinsonralph.com
 West One, Wellington Street, Leeds LS1 IBA

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